Mabel for oil heating engineers

Out of signal when they ring? Mabel texts them back and books the job.

Oil boilers are rarely round the corner from each other. When a call rings out, or can't reach you at all, Mabel texts the caller with a link to book, or they just reply, and Mabel asks what's wrong and where, and offers a time that is free in your calendar with room for the drive. You confirm with a tap when you're back in signal.

Start for free

Free while we launch · no card · no contract

Long drives and no signal

The divert you set up for Mabel covers calls you don't answer, calls while you're on another call, and calls when your phone is off or out of signal. Callers on a mobile get a text and can book while you're still on the job.

When it can place both addresses, Mabel estimates the drive between jobs from the distance and leaves room for it, so a customer at one end of your patch isn't offered the slot straight after a job at the other. When it can't, it uses the default travel time you set.

Oil smells, leaks and carbon monoxide

Carbon monoxide isn't only a gas boiler problem. When a customer's text mentions carbon monoxide or a CO alarm, Mabel's reply includes this line, every time:

If a carbon monoxide alarm is sounding, get everyone into fresh air and call the National Gas Emergency number on 0800 111 999 now. If anyone feels unwell, call 999.

In Northern Ireland it gives the Northern Ireland Gas Emergency number, 0800 002 001, instead. A text about an oil smell or an oil leak is one of your urgent words, so it reaches you straight away.

Your OFTEC registration

If you're OFTEC registered, add it when you get approved. We check it by hand, with your photo ID and your insurance, before your Mabel number goes live.

What your customer gets

Word for word, the message a caller hears and the texts that follow, for an example business, Byrne Oil Heating. Only the names and the link change.

They hear

Thanks for calling Byrne Oil Heating. Declan is on a job. We're texting you now so you can book a time. If it's personal, just reply PERSONAL to the text and Declan will get back to you.

Then this text arrives

Sorry we missed your call to Byrne Oil Heating. Declan is on a job. Book in a minute here: mabelhq.co.uk/b/Ab3dE5gH7j Or just reply to this text and we'll take your details here. Not a customer? No need to reply. If this is a personal call for Byrne Oil Heating, reply PERSONAL and we will let Declan know. Mabel handles texts for this business. How your details are used: mabelhq.co.uk/privacy#texted

If they reply to the text instead

Thanks. How can we help? 1. Oil boiler service 2. Oil boiler repair 3. Boiler not firing 4. No heating 5. No hot water 6. Other Just reply with a number.

On the form they enter their postcode and pick their address from the list; by text, Mabel asks for a few words about the job, the postcode and the house number. Either way they choose a time that is free in your calendar, and the booking is read back for them to check. You get a text with the job, and you confirm it.

The jobs on your menu

At set-up you pick the five jobs you get most and roughly how long each takes. Here are ten of the twenty on the list for oil heating engineers. You can change them later in Settings.

  • Oil boiler service1h 30m
  • Oil boiler repair2h
  • Boiler not firing2h
  • No heating2h
  • No hot water2h
  • Oil boiler replacedAll day
  • New oil boiler quote1h
  • Oil tank replacedAll day
  • Oil tank check1h
  • Oil leak2h

Urgent words

If a customer's text uses one of your urgent words, Mabel texts you straight away with what they wrote, and tells them you know. The booking carries on as normal. A new account for oil heating engineers starts with these words, and you can change them:

  • gas smell
  • smell gas
  • carbon monoxide
  • oil smell
  • oil leak
  • no heating
  • no hot water
  • smoke

The customer reads:

This sounds urgent, so we've let Declan know straight away, and you'll get a call back as soon as possible.

Add an emergency number in Settings and Mabel gives them that as well. Your own mobile number is never given out.

Questions from oil heating engineers

Will it book a tank replacement the same as a nozzle change?

No. Each job on your menu has its own rough time: a nozzle and filter change might be an hour, an oil tank replaced all day. Mabel uses that time when it looks for a free slot.

What if a customer says they can smell oil?

Oil smell and oil leak are on the oil engineer's urgent words. A text with either reaches you straight away with the customer's own words, and they're told you'll call back as soon as possible.

Do customers need a smartphone?

Any mobile that gets texts will do. The booking form link is there for anyone who'd rather tap than type, and replying to the text works just as well.

I do gas as well as oil.

Pick whichever trade you get most work from at set-up. The jobs and the urgent words can be changed afterwards in Settings. Mabel for heating and gas engineers

What does it cost?

Free while we launch. No card, no contract. If that ever changes you hear from us by email first, and you can leave at any time.

Mabel for other trades

Try it on your own missed calls.

Start for free

Free while we launch · no card · no contract